The SportScreen Policies

Last updated: January 10, 2025

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1. Warranty  Policy

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2. Refund/Return Policy

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3. Shipping Policy

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4. Privacy Policy

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1. Warranty Policy

Register your Warranty

The SportScreen and The SportScreen Golf Studio have a limited manufacturer defect warranty of 2 years from the date of original consumer purchase. Proof of original receipt required along with photos of the defect(s). If it proves to be defective in material or workmanship under normal use during the warranty period, and subject to the limitations and conditions described below, The SportScreen will be repaired or replaced at no cost to the consumer. The warranty is subject to the following limitations and conditions:

  • A bill of sale verifying the consumer purchase and purchase date must be provided.
  • This warranty will not apply to any product or part thereof which is not working or broken or which has become inoperative due to abuse, misuse, accidental damage, neglect or lack of proper installation, operation or maintenance (as outlined in the applicable owner’s manual or operating instructions) or which is being used for industrial, professional, commercial, or rental purposes.
  • This warranty will not apply to normal wear and tear or to expendable parts or accessories that may be supplied with the product that are expected to become inoperative or unusable after a reasonable period of use.
  • This warranty will not apply where damage is caused by repairs made or attempted by others (ie. persons not authorized by the manufacturer).
  • This warranty will not apply to any product that was sold to the original purchaser as a reconditioned or refurbished product (unless otherwise specified in writing).
  • This warranty will not apply to any product or part thereof if any part from another manufacturer is installed therein or any repairs or alterations have been made or attempted by unauthorized persons.
  • This warranty will not apply to normal deterioration of the exterior finish, such as but not limited to, scratches, dents, paint chips, or to any corrosion or discoloration by heat, abrasive and chemical cleaners.
  • This warranty will not apply to component parts sold by and identified as the product of another company, which shall be covered under the product manufacturer’s warranty, if any.

Additional Limitations

  • This warranty applies only to the original purchaser and may not be transferred. Neither the retailer nor the manufacturer shall be liable for any other expense, loss, or damage, including, without limitation, any indirect, incidental, consequential, or exemplary damages arising in connection with the sale, use, or inability to use this product.
  • The warranty for the SportScreen Golf Studio is applicable only when a SportScreen Golf Studio Impact Screen is being utilized or if purchased through an authorized distributor of The SportScreen. The SportScreen is meant for hockey, baseball and lacrosse; if used for golf, the warranty no longer applies. If looking to purchase products for golf, please refer to The SportScreen Golf Studio. Please note, impact screens are not included in our warranty. Approved impact screens come with a 2-year manufacturer defect warranty and an Impact Screen Wear and Tear Loyalty Warranty. This loyalty warranty provides replacement impact screens for general wear and tear at a discounted rate of 20% off the Manufacturer’s Suggested Retail Price (MSRP). To qualify for this warranty, customers must have registered their warranty, provide photos of the current impact screen for verification of eligibility, along with proof of purchase. The SportScreen has been designed for both indoor and outdoor use. However, the SportScreen Golf Studio is specifically designed for indoor use. If installed outdoors, its warranty will be void.
  • For those opting to Build A Studio, there is a limited 60-day warranty on individual components of the SportScreen Golf Studio. These components are eligible for warranty coverage provided they have not been modified or subjected to DIY alterations. Please note that all custom-parted components are non-refundable.

Notice to Consumer

This warranty gives you specific legal rights, and you may have other rights, which may vary from province to province or state to state. The provisions contained in this warranty are not intended to limit, modify, take away from, disclaim, or exclude any statutory warranties set forth in any applicable provincial, state or federal legislation.

2. Refund/Return Policy

At The SportScreen, we prioritize customer satisfaction above all else and will accept returns within 30 days of the date of purchase for any reason (see below for terms and conditions). Should you have any questions or concerns, please don’t hesitate to contact us.

Please note the following policies regarding returns:

  • Shipping charges (including brokerage fees, customs fees, taxes, etc.) are non-refundable. The return shipping costs are the responsibility of the customer.
  • A 4% administration fee will be incurred on the refund for products canceled prior to shipping.
  • For returned products, a restocking fee of 35% will be applied based on the value of the returned product. A refund of 65% of the product value will be issued once the product has been received, reviewed, and approved in our facility.
  • Additionally, customers are responsible for all costs associated with returning the product to The SportScreen. This includes shipping charges, brokerage fees, taxes, and customs fees.

The SportScreen is not responsible for incorrectly sized units due to improper measurement verification by customers. Any returns or requests for exchanges will be subject to a 35% restocking fee, and the customer is responsible for the shipping costs. Please ensure that the measurements indicated on our website fit your space before placing an order. If unsure, contact us for confirmation before placing your order.

 

If you have any further questions or require assistance, please feel free to contact us. We are here to ensure your experience with The SportScreen is nothing short of exceptional.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
No returns on gift cards, custom SportScreens or SportScreen Golf Studio products. Customized SportScreens are ineligible for return. We are unable to accept returns for products damaged due to improper installation or customer misuse.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 


If more than 15 business days have passed since we’ve approved your return, please contact us at info@thesportscreen.ca.

3. shipping policy

Shipping Information

The SportScreen Ltd. uses a variety of shipping carriers for all orders, depending on rates, to ensure you get the best price possible. Shipping times vary, and once orders are processed, tracking information is sent accordingly. We currently ship free to Canada and the contiguous United States. Shipping rates apply for all other shipping locations. 

 

Lead Times

  • Golf Studios: 3–7 business days
  • Standard SportScreens: 1–3 business days
  • Custom SportScreens & Custom Golf Studios: 10–15 business days

Please note that the lead times provided are for processing within our facility; courier transit times may vary. Lead times may increase during peak seasons.

 

Delivery Issues

If your package is not received or has delivery issues, please contact the carrier directly. The carrier’s contact information can be found in your shipping confirmation email.

 

Assistance with Delivery Problems

If you have difficulty reaching the carrier or if there is an issue with the package itself, please contact us at support@thesportscreen.com. We will assist in resolving the matter.

 

Re-Delivery Costs

If the package is out for delivery but not received by you, The SportScreen is not responsible for any additional costs. Any expenses incurred for re-delivery will be the responsibility of the customer.

4. Privacy Policy

This Privacy Policy describes how The SportScreen Ltd. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from qex1dn-f1.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

 

Category

Categories of Recipients

  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Geolocation data such as locations determined by an IP address or other technical measures
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

 

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

 

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

 

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

 

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@thesportscreen.ca or call us at +1 855-727-3360 or visit us at 500 Trillium Drive, 25, Kitchener, ON, N2R 1A7, CA.

SHOP

THE SPORTSCREEN GOLF STUDIO

THE SPORTSCREEN

SUPPORT

GOLF STUDIO FAQs

SPORTSCREEN FAQs

INSTALLATION INFORMATION

CONTACT

Send us a message!

500 Trillium Dr #25, Kitchener, ON N2R 1A7

SportScreen Policies

Do not sell or share my personal information

SHOP

THE SPORTSCREEN GOLF STUDIO

THE SPORTSCREEN

SUPPORT

GOLF STUDIO FAQs

SPORTSCREEN FAQs

INSTALLATION

CONTACT

SEND US A MESSAGE!

500 Trillium Dr #25, Kitchener, ON N2R 1A7

SportScreen Policies

Do not sell or share my personal information

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